Returns & Refund Policy
1) Not Happy with Your OrderIf you are not happy with your purchase, please contact us via email s[email protected].Our customer service team will review your request and send out further instructions.
2) Damaged Items or Low-QualityIf the product is defective or does not properly function as advertised, please kindly reach out to us via [email protected], including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
1) Cancel Unshipped-out Orders
If you wish to cancel your order which has not yet to be shipped out, please kindly contact us via [email protected]. For the fastest resolution, please include your order number.
2) Cancel Shipped-out Order
Shipped-out Order cannot be canceled, unfortunately.
This warranty only covers manufacturing defects and does not cover:
·Damage caused by accident
·Normal wear and tear
·Break down of colors and materials due to sun exposure
*Please Note: No returns/exchanges for products with water exposure will be accepted.
If you feel that the product you’ve purchased does not meet your expectations, then you do have the option to request a refund.
- Below are the conditions under which a refund will be granted.
·If the product you purchased is completely non-functional.
·If you did not receive your product within 30 business days after the date you placed your order.
- Additional non-refundable items:
*Please Note: The refund will go back to your account in 5-10 business days.
You are expected to pay for your shipping costs for the returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance for extra safety.
To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. Ideally, the items should be photographed on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order and to prevent repeated errors in the future.
If you have other concerns and inquiries, kindly send an email to [email protected].